Legal

Shipping Policy

Last Updated: April 2, 2026

At Joseph LaToure, we proudly offer worldwide shipping so customers everywhere can enjoy our handcrafted watches. Below you'll find all the details about how we process, ship, and deliver your order.

Order Processing

  • —All orders are processed and dispatched within 14–21 days after payment is confirmed.
  • —You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We offer several shipping options depending on your location:

RegionEst. DeliveryMethod
United States3–7 business daysStandard / Express
Europe5–10 business daysInternational Air
Canada5–9 business daysStandard / Express
Rest of the World7–15 business daysGlobal Shipping
  • —Delivery times are estimates and may vary based on customs, carrier delays, or local holidays.
  • —Shipping costs are calculated at checkout based on your location and selected shipping method.

Worldwide Shipping

  • —We deliver to most countries around the world.
  • —Please ensure that your shipping address is complete and accurate. We are not responsible for lost packages due to incorrect address information provided by the customer.
  • —Customers are responsible for any customs duties, import taxes, or local fees charged by their country.

Tracking Your Order

  • —Once your order ships, you'll receive an email with a tracking number and link.
  • —You can track your shipment at any time through the carrier's website or by contacting our support team.

Delays & Issues

While we do everything we can to ensure timely delivery, we are not responsible for delays caused by:

  • —Customs inspections or import restrictions.
  • —Weather or courier service disruptions.
  • —Incomplete or incorrect shipping details provided by the customer.

If your package is delayed or missing, please contact us at info@jlatoure.com, and we'll help resolve the issue as quickly as possible.

Lost or Damaged Packages

  • —If your order arrives damaged or is lost in transit, notify us within 7 days of delivery (or expected delivery).
  • —We will work with the carrier to replace or refund your order once verified.