Refund & Return Policy

Returns & Exchanges

• —You may request a return or exchange within 30 days of receiving your order.
• —To be eligible for a return, your item must be unused, unworn, and in its original packaging with all protective films, tags, and accessories included.
• —Please contact us at info@jlatoure.com before sending any item back. Unauthorized returns may not be accepted.

Damaged or Defective Items

If your item arrives damaged or defective:

• —Contact us within 7 days of delivery at info@jlatoure.com.
• —Include your order number, a brief description, and clear photos of the issue.
• —Once approved, we will offer a replacement or full refund, depending on your preference and stock availability.
• —We cover return shipping for damaged or incorrect items.

Refund Process

• —Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• —If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.
• —Shipping fees (if applicable) are non-refundable, except in cases of damage or error on our part.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

• —Check your bank or credit card account again.
• —Contact your bank or payment provider, as processing may take additional time.

If you've done this and still have not received your refund, please contact us at info@jlatoure.com

Cancellations

Orders can be canceled within 24 hours of purchase if production or shipping has not yet started. Once processing begins, we cannot guarantee cancellation.